Answers about made-to-order products, shipping, returns, payment and support.
Yes. Every product on cheerlygifts.com is printed to order. We do not keep pre-made products. Your item is produced upon order after your PayPal payment is confirmed, which takes 2–5 business days, and then it ships to you.
cheerlygifts.com is operated by HUY LANH LLC, a Wyoming limited liability company located at 129 N Durbin St, Casper, WY 82601, United States. EIN: 42-4199121.
We sell adult apparel, T-shirts, hoodies and shoes. All products come in adult sizes, and each one is made to order.
Every product page includes a size chart. Measure a similar item you already own and compare it with the chart. If you are between sizes, email us before you order. If the size is still wrong, you can exchange it in 30 days with free return shipping.
Product photos are mockups. Printed colors can look slightly different from your screen, and print placement can vary a little. A clear misprint is a defect, and we replace or refund it.
Yes, during the first 12 hours after you place it. Email [email protected] with your order number. After 12 hours your item is in production and the order can no longer be canceled, but you can still return it after delivery.
Orders are processed in 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. Business days are Monday - Friday, excluding public holidays (Mon–Fri, 9:00 AM – 5:00 PM MT). You will receive a tracking number via email once your order ships.
Shipping is a $4.95 flat rate on every order, including orders to Alaska and Hawaii.
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.
No. We ship to the United States only, all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories or international addresses.
Email us no later than 7 days after your estimated delivery date. We investigate with the carrier in 3–5 business days, then send a free replacement or a full refund.
Yes. We accept returns for both defective and non-defective items in 30 days of delivery, provided items are unworn, unwashed, in original packaging with all tags attached.
No. Return shipping is free. For change-of-mind and sizing returns, we do not charge a return shipping fee. There is no restocking fee either.
Yes. We accept direct exchanges in 30 days of delivery. Email us with your order number and the item you'd like to exchange for, and we'll send a free prepaid return label.
Email [email protected] with your order number. Our team will send you a prepaid return label in up to 1 business day, at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.
Email us photos of the item and its packaging no later than 30 days after delivery. You choose a free replacement or a full refund, including the $4.95 shipping fee.
We process your refund in 2 business days after your return arrives and passes inspection (Mon–Fri, 9:00 AM – 5:00 PM MT). PayPal or your bank may take an additional 3–5 business days to post it.
We accept PayPal, which allows you to pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout, with no PayPal account required.
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Email [email protected]. Our support hours are Mon–Fri, 9:00 AM – 5:00 PM MT, and we reply in up to 1 business day. We offer email support only.
Still have a question? Email [email protected] with your order number and we will help.